Website Hosting & Security

A proactive WordPress Security service for peace of mind.
Keeping WordPress websites secure, fast and reliable is easier said than done. Our Hack Free Guarantee gives clients the freedom to focus on their operations.
Let's talk about keeping your WordPress website secure with our proactive service. Book a call with our experts.

BRANDS WE KEEP SECURE with
WORDPRESS SECURITY & HOSTING

Our WordPress Security & Hosting Packages

This is available to anyone whether we built your website or not.

WordPress Website

From
$350 /quarter
  • Auto WordPress Upgrades (configured by developers)
  • Manual WordPress Updates
  • Manual Plugin Updates
  • Cared for by Skilled Developers
  • Guaranteed Hack Free
  • Fast Hosting Speeds
  • Reliable: 99.99% Uptime

WordPress Website with Custom/Complex Functionality

From
$650 /quarter
  • Auto WordPress Upgrades (configured by developers)
  • Manual WordPress Updates
  • Manual Plugin Updates
  • Cared for by Skilled Developers
  • Guaranteed Hack Free
  • Fast Hosting Speeds
  • Reliable: 99.99% Uptime
  • "Tricky" Updates aside in Staging

WooCommerce Security

From
$750 /quarter
  • Auto WordPress Upgrades (configured by developers)
  • Manual WordPress Updates
  • Manual Plugin Updates
  • Cared for by Skilled Developers
  • Guaranteed Hack Free
  • Fast Hosting Speeds
  • Reliable: 99.99% Uptime
  • WooCommerce Updates aside in Staging
Set-up Fee $300-600
A set-up fee is required to migrate and onboard a new website. This onboarding includes a thorough audit, clean-up, removing any malicious code (if your website has been hacked) and fixing up plugins and updates. This set-up is a fixed fee quoted after we review the website and current hosting.  NB. We waive this set-up fee for websites we build, at the time of launch.
Website Maintenance Service Overlaps
Clients who also buy our website maintenance service never have "WPSEC" time deducted from their maintenance hours, those are all covered in this fixed fee arrangement. Website Maintenance hours are therefore used for other services.

Web Hosting In Australia Comparison

Hosting companies don't provide the security options we offer.

Matter Solutions: Security+Hosting

From
$350 /quarter
Hosts Website
Hosts Email
Automatic WP Upgrades
Manual WP Upgrades
Prevents Security Issues
Fixes Website if Hacked
10-20ms Hosting Speed
Reliable: 99.99% Uptime
Located in Singapore

We setup and manage absolutely everything – easy! We do all the upgrades and manage WordPress for you so you don’t even need to think about it. We use an Enterprise Pressidium Account with a cluster of 5 servers to house our many clients.
*Billed quarterly at $350/quarter

Pressidium

From
$25/month
Hosts Website
Hosts Email
Automatic WP Upgrades
Manual WP Upgrades
Prevents Security Issues
Fixes Website if Hacked
10-20ms Hosting Speed
Reliable: 99.99% Uptime
Located in Singapore

This is the same supplier we use for our hosting+security service, we highly recommend Pressidium.

They are a very good premium option for WordPress websites when you’re happy to do your own upgrades.

WP Engine

From
$30 /month
Hosts Website
Hosts Email
Automatic WP Upgrades
Manual WP Upgrades
Prevents Security Issues
Fixes Website if Hacked
10-20ms Hosting Speed
Reliable: 99.99% Uptime
Located in Singapore

Similar to Pressidium. These are "the big name" in WordPress hosting.

We used to use them for the Enterprise Cluster we use for our Security+Hosting clients.

They offer a lot but we've found Pressidium to be better on every parameter that matters.

Our WordPress Website Security Process

01

Upgrading WordPress Core

We make sure WordPress core on your website is updated to the latest version. But before we push that update live we make sure that there are no bugs or issues in the latest version. Often we’ll wait a few days to update this to the new version to make sure that it is completely secure. There have been cases in the past where the latest WordPress update causes quite severe issues for websites so we are very proactive in preventing this.

Upgrading WordPress Plugins

This can be where most website owners find the most trouble, often they aren’t sure which plugins to update so opt to not update any at all. This can lead to serious security issues, there will often be some sort of “backdoor” into the old version of a plugin that can make your website vulnerable. Our team keeps up to date with all of the popular plugins and similar to WordPress core often won’t push an update if we know it’s going to break something on the website. We’ve been updating plugins on sites for years so we’ve seen almost everything and know what warning signs to look for and pitfalls to avoid. These updates are performed monthly or fortnightly depending on how many updates have been released.
02
03

Alerting with any issues

If our team finds any issues then we’ll alert you to make you aware of it. In most cases, this won’t be a problem but if there are potential issues we see happening in the future then we’ll let you know.

Will fix any hacks free of charge

We are confident in the high level of security that we provide and to date, we haven’t had a website hacked. But in the case that your website does get hacked we will fix it free of charge.
04
05

Daily Backups

Our hosting provides daily backups that will be retained for 2 weeks. If there is ever an issue then we can restore back to a previous version of the website. When we make any updates to WordPress or Plugins on the website we will create a new backup just in case something goes wrong. This happens more often than you’d think, we will then work out what plugin is causing the issue and fix it.

Client Testimonials

Review by The Windgap Foundation a not for profit organisation

Review by Vata the website team leader for the Samoan Police Service

Talking to a few Website Designers? We encourage that!

First Class Reputation For Digital Marketing

We urge you to go and check out what people have to say about Ben, our founder, and the team at Matter Solutions.

Check out what they write on our YouTube channel about Sam's PPC advice and help.

We're confident that you'll find that our team in Brisbane walks the walk, and we look after our clients for the long term.

Read Google reviews about usRead Facebook reviews about usTake a look at our Testimonials page
Google Reviews that highly recommend Matter Solutions
Nick's Story of Our Comprehensive Approach
"Their communication - Outstanding"

"The end product -Remarkable!"
Nick Moller - Entrepreneur
STATMENTORS.COM.AU & ADFMentors.com.au
Frequently Asked Questions...
...about Website Maintenance

why is WORDPRESS website SECURITY important?

No doubt you've visited a website with broken pages, broken images or even overlapping broken elements on the screen.

When built properly this is an unlikely occurrence but over time the underlying software and necessarily updates to it can mean that even the best websites need some care and attention.

If you find yourself with a few broken elements and just need a quick fix our service can provide an easy-to-use answer.

 

SEO Brisbane

How much does it cost to maintain a website?

A recently built WordPress website put together well so that WordPress security updates and page edits are simple to do, and never cause any issues will need far less support than an older brittle website.

Typically clients who try our service are one of the following...

  • Recent website purchased but need professional help to get it just right. Often clients find us and just need a proactive team with strong communication skills to put right those few things their existing website doesn't seem willing or able to resolve. We've even helped to train new website owners on their WordPress website because they've been left high and dry by their budget website design purchase.
  • Bought a website, likely WordPress, long ago and it is broken, neglected and just needs a solid review and fix of the serious issues so it looks "not broken".
SEO Brisbane

WHY USE WORDPRESS?

WordPress websites have become increasingly popular in recent times. There is a reason it is the most used Content Management System in the world.

Most website designers in Brisbane these days use it as their main content management system because of its flexibility and ease of use by normal business people. There are constantly plugins that are being developed and updated to make almost anything possible. Some of the smartest minds in website development have been working to create this truly powerful platform.

DOING THINGS the Wordpress way...

The entire system is easily updated so you can remain safe and secure but anything custom MUST have been added to the WordPress site "the WordPress way". Over the years I, Ben, have seen some shocking changes made inside the WordPress "Core" or butchery of well-known plugins.

These things did what they needed to for the client's needs... but because they were put in place incorrectly they caused issues, the most common of these are

  1. Preventing WordPress from updating, this could be WordPress Core, a plugin, or a theme. IF they can't be updated then this means you might end up carrying a vulnerability that you don't want. This is especially so in popular plugins and in WordPress's Core.
  2. It could be that updates are still allowed... and when the update runs it overwrites the custom work done by the developer.

I guess it depends on your situation whether problem one or two is worse but there is a simple way to avoid them, use a developer with serious experience in WordPress.

COST OF OWNERSHIP

Creating a Content Management System of the same complexity of WordPress would cost tens of thousands of dollars... it simply isn't worth doing when WordPress.org provides a free version, and free updates.

The "cost" of using a free to use open source technology like WordPress isn't in a purchase price. The software itself is free (of course).

The cost of ownership is a function of it being super successful. With so many people using WordPress it has become a big target for hackers and scammers who want to break into and utilise your website to do bad things (I won't go into what) but it happens... the "cost" of ownership is in keeping the website secure and prevent bad actors from breaking in.

WordPress make this simple* with security updates that can be applied with a click of a link. We train our clients on how to do this when we hand over the website - AND we show them how to run a backup just beforehand in the very very unlikely event that something goes wrong. 

A SIMPLE MENTAL MODEL: THE SEO TRIANGLE

Need to replace this - slides from the WP Business training about WP structure and keeping design, content and code all separated?

What services can I use under the "website maintenance" budget?

Generally clients initially use the website maintenance service to 

  • Fix design issues - because elements are broken or not showing properly.
  • Fix coding problems where errors are spewing out onto the website (above or inside the) page.

But, when clients get used to the simple quarterly fee and the transparent approach to project management and communication they often ask us to recommend what other services their budget could help with. This could be...

  • SEO + Copy writing - a specific edit to improve a high value page
  • Google Analytics - Setting up Goal Tracking so you aren't flying blind (discussed in detail on our Digital Marketing Strategy page)
  • Google Ads - fixing a specific issue or liaising with Google's Support Team on your behalf
  • Email Marketing - Setting up templates in MailChimp (or similar)
SEO Brisbane

HOW DOES YOUR TEAM KEEP UP WITH WORDPRESS CHANGES?

We two strategies that just seem to have evolved over time, but work very well.

SUBSCRIBE TO SECURITY ALERTS

The developer responsible for WordPress security is subscribed to two data sources for alerts about exploits and vulnerabilities in WordPress. We know about issues as soon as the community and WordPress themselves know.

WP AUSTRALIA COMMUNITY PARTICIPATION

Over the years we've been active members of the WordPress community in Australia. We highly recommend anyone interested in WordPress go along to a WordPress event in their areas.

  • Ben is a member of and help's out in the WP Australia Slack Group every so often. This is a great place to share, learn and help each other.
  • Ben founded BWD, The Brisbane Web Design Meetup Group, this is currently not meeting due to COVID and has a wider scope than just WordPress but it has covered lots of WordPress specific info, especially years ago before the WP Brisbane became so well run and popular.
  • Numerous members of the Matter Solutions team have given presentations at WordCamp events around Australia.
Scientific SEO means growth

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WordPress Security Update

UPDATE: Since publishing this article, more details have come to light about the latest WordPress update.    Sucuri posted that while recently working on WordPress, they discovered a severe content injection vulnerability […]