Audience exclusions in Google Ads are often an overlooked element that can be used to get granular with your campaigns.
This is highly beneficial to businesses whose customers will only ever have to purchase their product or service once.
Examples of this might be online courses or asbestos removal. After purchase, or even after the first click, there are instances where we want to avoid showing ads, both Display and Search. This means you can avoid paying twice for the same visitor, consequently saving money.
To do this we need to create an audience in Google Analytics and then add them into Google Ads as an excluded audience. This audience will be used to identify people who have converted on your website.
There are many post sales tactics surrounding this, but we are just focusing on preventing people from clicking on our ads and preferably clicking on our organic listing. This is especially important for markets such as Personal Injury Claims where you can’t afford to waste clicks due to the high cost per click.
It is important to keep in mind that audience exclusions are only available within certain types of campaigns.
Check if you’re using one of these campaigns before attempting to exclude an audience:
How do you exclude an audience on Google Ads?
To exclude people who convert retrospectively, you can follow these steps:
This tactic is recommended for anyone running a remarketing campaign as we don’t wish to continue spamming clients who have converted.
Remarketing can be perceived as “stalkerish”, don’t let that be your client's perception of your company post-sale. Using audience exclusions means you can leave a positive lasting impression on your client, while also saving your company money.
Audience exclusions highlight the importance of having a thoroughly thought out campaign. Before starting your campaigns, make sure to carefully consider who you are targeting, and whether or not they will help you achieve your goals and make a profit.